Return, Replacement and Warranty Policy Desktop
Return, Replacement and Warranty Policy

Returns Policy

  • Flute Lifestyle does not entertain any returns.

Replacement Policy:

  • At Flute Lifestyle, we understand that sometimes, products may develop technical issues. We prioritize our customer’s satisfaction and offer a replacement policy. 
  • Once a product is delivered and opened by the customer, we do not provide returns or refunds. Our focus is on ensuring that you have a fully functional product that meets your expectations.

Replacement Request Window: 

  • If you encounter a technical issue with your purchase, you can raise a replacement request within 72 hours of receiving your order. 
  • We’re committed to resolving the issue promptly. If any technical issues are found after we receive and thoroughly assess the returned product, a fresh replacement will be dispatched to your address, in case the product does not have any technical issues the same product will be dispatched.

Please Note:

When replacing your product, please make sure to provide your order ID, an unboxing video, and a few clear images of the product showcasing the issue at our email [email protected] and at our WhatsApp number +91 93103 49290.

Return Address:

Shop No-3 Plot No-3/38, Block B, Ram Datt Enclave, Uttam Nagar, New Delhi-110059, India.

Out of Stock Replacement:

Within the replacement period, if the specific product is temporarily out of stock, such as a particular colour or variant, don’t worry, Flute Lifestyle will offer you an alternative product with an equivalent price, and your replacement will continue to be honoured, maintaining your peace of mind.

Flute Lifestyle Handling Damaged, Wrong, or Missing Products: 

  • At Flute Lifestyle, your satisfaction is our priority. If, upon delivery, you receive a damaged product, a different product from what you ordered, or find that accessories are missing, we are here to assist you.

Reporting Damaged Item Or Missing Accessory Issue: 

  • You can report a damaged product, wrong product, or missing accessories by contacting our Flute Lifestyle Customer Experience Representative team by sending an email to [email protected]
  • To expedite the process, please provide your order ID, an unboxing video, and a few clear images of the product showcasing the issue at our email [email protected].  
  • Do note that you must report the issue within 24 hours of receiving the product.  
  • We’re happy to offer customer assistance from 10 a.m. to 7 p.m., Monday through Friday, and 10 a.m. to 2 p.m. on Saturdays to enhance your experience with us. 
  • On Sunday/Holiday’s, please make sure to send out your unboxing video, clear images of product on our email [email protected].

Note:  

  • To address these issues, please notify us within 24 business hours from the time of delivery. 
  • If you receive a product that is entirely different from what you ordered, only then it will be considered a case of receiving the wrong product. Please be aware that under no circumstances will a refund or replacement be provided for defect-free products or based on minor differences in look & feel, shades, colour, or sound quality. 
  • If, at the time of delivery, you notice that the packaging of your order appears to have been tampered with or is damaged, please do not accept the order. We advise refusing the delivery to ensure your product’s integrity and safety.

Flute Lifestyle Warranty Policy/Guidelines 

  • At Flute Lifestyle, we stand behind the quality of our products. our products come with varying warranty periods, with a standard duration of up to 365 days, depending on the product category and type.
     
  • Our warranties cover technical issues, ensuring that your product functions as intended. Please note that our warranties do not cover physical damages. 
  • At Flute Lifestyle, you must register your product’s warranty to claim the advantages of warranty services, whether immediately after purchase or later if you have encountered any technical issue. While registering for warranty, Invoice is mandatory. 
  • We’ve simplified the warranty process for you. The QR code for the registration process is conveniently mentioned on the warranty card that comes within the product box.
  • When registering your warranty, you’ll be required to provide details like proof of purchase i.e. invoice and other necessary details. This ensures that your warranty is registered correctly and then you can fully enjoy the benefits of our warranty coverage. 
     
  • Upon receiving your warranty registration request, our Flute Lifestyle Customer Experience Representative will validate it based on the information provided and if approved you can happily enjoy your warranty services but if not approved, you can connect to Flute Lifestyle customer service at [email protected] for further assistance. 
     
  • For claiming the warranty: To claim warranty, visit your nearest service centre and make sure to bring along your product, Invoice (as a proof of purchase), and warranty card to successfully claim our warranty services and if you have already registered for the warranty, you only have to carry your product along. Flute Lifestyle can choose to disclaim your warranty services if not registered otherwise.
     
  • Out of Stock Warranty: Within the warranty period, if the specific product is temporarily out of stock, such as a particular colour or variant, or if Flute Lifestyle is not able to repair the product during the warranty period, don’t worry, Flute Lifestyle will offer you an alternative product with an equivalent price, and your warranty will continue to be honoured, maintaining your peace of mind. 
  • If the issue with your device isn’t resolved through phone or email support, you’ll be asked to send the product to our warehouse yourself and share the tracking details with our customer experience team. In such cases, you’ll be responsible for the shipping costs. Please note that Flute Lifestyle will not be liable for any loss or damage that occurs during transit when you self-ship the product to our centre. 
  • Flute Lifestyle disclaims all liability for any rashes or skin allergies that may arise from using our products. This also extends to consequential or resultant damages, including but not limited to loss of property, personal injury, or loss of data, that occur directly or indirectly from any defects in Flute Lifestyle products.
     
  • Flute Lifestyle is committed to addressing repairs as swiftly as possible, although it’s important to note that we are not obligated to complete them within a specific timeframe. We appreciate your understanding and patience. 

Return Address: 

Shop No-3 Plot No-3/38, Block B, Ram Datt Enclave, Uttam Nagar, New Delhi-110059, India.

Flute Lifestyle Warranty Registration Process: 

  1. Locate Warranty Card: Check for the warranty card inside the product box.
  2. Prepare Proof of Purchase: Ensure you have your invoice as proof of purchase before starting the warranty registration.
  3. Scan QR Code: Use your mobile device or a scanning app to scan the QR code located on the warranty card.
  4. Fill Out Form: After scanning, you’ll be redirected to the warranty registration form. Submit the required details to proceed.
  5. Validation: Our Flute Lifestyle Customer Experience Representative will validate your registration based on the submitted information.
  6. Registration Approval: Once your registration is approved, you’ll be eligible to claim our warranty services.
  7. Enjoy Exclusive Benefits: Post-approval, you will be able to enjoy exclusive discounts on your next purchase from the Flute Lifestyle website.

Flute Lifestyle Out of Warranty Policy: 

Products Out of Warranty: 

If a product is no longer covered under warranty and experiences a technical issue, customers may still avail our services. Please note that for out-of-warranty products, certain charges will apply to cover service and repair costs. 

Flute Lifestyle warranty coverage does not apply in the following cases: 

  • Damage to the Product: Any damage to the product, whether accidental or intentional, will not be covered by the warranty.
     
  • Customer Abuse: The warranty does not extend to products that have been subject to customer abuse, misuse, or improper handling.
     
  • Unauthorized Repairs: Products that have undergone repairs or modifications by unauthorized individuals or service providers will not be covered under warranty.
     
  • Damage by Pests, Pets, or Rodents: If the product is attacked or damaged by pests, pets, rodents, or any other external factors, it will not be eligible for warranty services. 
  • Regular Wear and Tear: Normal wear and tear resulting from regular usage of the device is not covered under warranty.
     
  • Liquid Spillage: Any form of liquid spillage on the device, regardless of the circumstances, will void the warranty.
     
  • Exposure to Extreme Temperatures: The warranty does not cover products that have been subjected to extreme temperature conditions, which may lead to damage.
     
  • Limited warranty only applies to products that are manufactured by or for Flute Lifestyle and first sold to an end-user within a certain geographical area, referred to as the “Territorial Scope.” Products not meeting these criteria are not covered in this warranty. 
  • External harm to product such as electric power fluctuations or failure is not covered in the warranty. 
  • Flute Lifestyle reserves the right to refuse service to any customer for reasons furnished in writing. 
  • Force Majeure- This contract is subject to Force Majeure events and neither party shall be responsible for delays arising there from. 

Note:  

  • The warranty will automatically terminate on the expiry of the warranty period of the product (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
     
  • We’re happy to offer customer assistance from 10 a.m. to 7 p.m., Monday through Friday, and 10 a.m. to 2 p.m. on Saturdays to enhance your experience with us.

Flute Lifestyle Order Payment Options: 

Payment Methods: 

  • At Flute Lifestyle, we offer two convenient payment options. You can choose to pay for your order via Cash on Delivery (COD) or through prepaid payment modes. 

COD Availability Check: 

  • Please take note that COD services are not available for all pin codes. To confirm whether COD is available for your address, simply enter your pin code during checkout and click on ‘Check Cash On Delivery Availability’ on the checkout page. 

Prepaid Payment Benefits: 

  • When you opt for prepaid payment modes, you may be eligible for exclusive offers, along with the added advantage of priority shipping.

Note: Every order is shipped with an invoice from Flute Lifestyle 

Cancellation Policy 

GST Policy: 

At Flute Lifestyle, our GST policy is designed to ensure clarity for our customers. Please note that GST benefits are extended to Business-to-Business (B2B) customers, specifically corporate orders. If you are a Business-to-Consumer (B2C) customer, we regret to inform you that GST invoices are not applicable for your purchases on the Flute Lifestyle website. We kindly request you to be aware of this policy while making your purchase decisions. We emphasize that it is the customer’s responsibility to understand and adhere to our GST policy. Flute Lifestyle will not be held responsible for any misinterpretation or misrepresentation of this policy by the customer.

Delivery is Delayed: 

  • At Flute Lifestyle, we understand the importance of timely delivery. If, for any reason, your order does not arrive within the designated timeframe, You have the option to cancel your order if it experiences delays beyond the specified timeframe. We value your satisfaction and aim to provide a hassle-free experience. 
  • Upon cancellation, we will process a full refund within the next 14 days. It’s important to note that delays in the refund processing, caused by banks, unforeseen calamities, or national holidays, are beyond our control. In cases where an order is cancelled before it has been shipped, the refund amount will typically be processed within 7 to 10 business days.

Please be informed about the changes in our policies as we keep updating them from time to time.

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